Now in its eleventh year, the Gartner industry defining Customer Relationship Management Summit brings business and IT professionals together to discuss the impact technology is having on the customer experience. Across marketing, sales and service functions, through the contact center, web, field and partner channels, IT is driving the delivery of increased value to the customer, value that can then be captured as higher satisfaction and loyalty as well as increased profitability.

This event is available for viewing now. It will be available through 9/30/2010.
Buy access now for $595.00 (42 sessions viewable)