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Customer 360 Summit
Customer 360 Summit: 14-16 March 2012, Orlando, FL
Customer 360 Summit

Gartner Customer 360 Summit delivers complete coverage of the new strategies and technologies that are enabling organizations to better understand and engage their customers, build loyalty and grow the business.

TRAILERS: Customer 360 Summit: 14-16 March 2012, Orlando, FL
Gene Alvarez: Gartner Opening Keynote: Top Trends for 2020
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Gareth Herschel: How Marketing and Customer Service will Become BFFs
Movie
Joseph Warren: eGain Corporation: eGain Powers Great Multichannel Customer Experiences for Canon: Case Study
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Michael Colbourn: Guest Panel Keynote: The New Role of CRM in the age of the Empowered Customer
Movie
Gene Alvarez: Gartner Keynote: What to do Monday
Movie
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Customer 360 Summit
14-16 March 2012 | Orlando, FL
 
Gartner Opening Keynote: Top Trends for 2020
Speakers: Gene Alvarez, Ed Thompson
 
Guest Keynote: Invisible or Remarkable?
Speakers: Seth Godin
 
How Marketing and Customer Service will Become BFFs
Speakers: Gareth Herschel, Michael Maoz
 
The Future Web: Widgets, HTML5, Tablets and Social (Among Other Things)
Speakers: Gene Phifer
 
Driving New Innovation While Integrating Marketing
Speakers: Kimberly Collins
 
Social Media Analysis: From Strategy to Best Practices (limited availability)
Speakers: Bill Gassman, Carol Rozwell
 
How Virtual Assistants will Change the Face (literally) of the Customer Experience
Speakers: Johan Jacobs
 
The Customer Experience Scenario
Speakers: Ed Thompson
 
Multi-channel Campaign Management for the Social and Mobile Customer
Speakers: Adam Sarner
 
Best Practices in Configure, Price and Quote
Speakers: Praveen Sengar
 
The Future of Customer Analytics is Already Here
Speakers: Gareth Herschel
 
Why Customer Contact Through the Contact Center will Remain the Cornerstone of your Business
Speakers: Michael Maoz
 
Listen to the Voice of the Customer, Even When It's Not Directed at You
Speakers: Jim Davies
 
Bridging the Divide Between Marketing and IT
Speakers: Don Scheibenreif
 
Putting on a new Mobile Customer Face: Mobility & Field Sales Strategies and Best Practices
Speakers: William Clark
 
The Single View of the Customer: Fact or Fantasy?
Speakers: John Radcliffe
 
eGain Corporation: eGain Powers Great Multichannel Customer Experiences for Canon: Case Study
Speakers: Joseph Warren, Ashu Roy, Ashu Roy, Joseph Warren
 
Autonomy, an HP company: Using Big Data and Human Information to Drive Revenue
Speakers: Dan Burke, Dan Burke
 
The Future of Web Customer Service
Speakers: Johan Jacobs
 
Mobile Customers: New Devices, New Interactions, New Opportunities
Speakers: Nick Jones
 
Best Practices in CRM Lead Management
Speakers: Chris Fletcher
 
Developing Successful SaaS Strategies for Selling Organizations
Speakers: Robert P. Desisto
 
Make Customer Facing Analytics Part of your Business Model
Speakers: Kurt Schlegel
 
How to Avoid the Top 10 Challenges with Proprietary Web Communities
Speakers: Jenny Sussin
 
Gamification: Engaging the Customer with Game Mechanics
Speakers: Brian Burke
 
How to Turn Your Best Customers into Advocates
Speakers: Richard Fouts
 
A CIO's Survival Guide to Fast-Paced E-Commerce Challenges
Speakers: Gene Alvarez
 
Web Analytics: Its Expanding Scope and Significance
Speakers: Bill Gassman
 
Guest Panel Keynote: The New Role of CRM in the age of the Empowered Customer
Speakers: Michael Colbourn, Kimberly Collins, Rachel Dell, Chris Friday, Michele Watson
 
Microsoft Dynamics CRM: Power of Possibilities
Speakers: Craig Dewar, Dennis Michalis, Craig Dewar, Dennis Michalis
 
Oracle | RightNow: The Customer and YOU – Today’s Winners Are Defined by Customer Experience
Speakers: Anthony Lye, Anthony Lye
 
Case Study: Play Catch, Not Ping Pong: How Cisco Delivers Next-Generation Support Through Social Content
Speakers: Michael Maoz, Steven Young
 
Case Study: Amerigroup: How Automation and Process Consistency Can Drive a Great Customer Experience
Speakers: Russell Esposito , Ed Thompson
 
Case Study: Leveraging Social CRM to Drive Customer Satisfaction, Retention and Advocacy
Speakers: Barton Goldenberg, Michael Harbolt
 
Case Studies: Improving Sales Effectiveness Through Social CRM
Speakers: Vala Afshar , Robert P. Desisto
 
How to Build a Successful Customer Community
Speakers: Jenny Sussin
 
The User Experience Platform: How to Create Your Future Websites and Portals
Speakers: Gene Phifer
 
Managing and Optimizing Marketing Performance
Speakers: Kimberly Collins
 
Aligning Sales, Partners and E-Commerce: People, Process, and Technology
Speakers: Chris Fletcher
 
Cool Technologies in Video Analytics
Speakers: Venecia K Liu
 
Oracle | RightNow: Creating Business Value Through Customer Experience - Increasing Acquisition, Retention and Efficiency
Speakers: Brian Curran, Brian Curran
 
Pegasystems Inc.: How Cox Communications is Turning Insight into Revenue
Speakers: Ryan Jessop, Ryan Jessop
 
How to Build the Business Case for Investments Designed to Improve CRM
Speakers: Michael Smith
 
Putting Plans for Customer Experience Into Practice
Speakers: Jim Davies, Ed Thompson
 
The Power of Me: How Consumers Are Evolving Amid Utter Connectedness
Speakers: Don Scheibenreif
 
Data is the Achilles Heel for Sales and Channel Leaders
Speakers: Tiffani Bova
 
Making Metrics Meaningful: How to Understand and Measure What’s Important
Speakers: Gareth Herschel
 
Case Study: Proactive Service for an Outstanding Customer Experience
Speakers: Michael Maoz, Erik Molinaro
 
The IT Implications of Customer Driven Segmentation – An Investment Services Perspective
Speakers: David Schehr
 
Social CRM Means Business
Speakers: Adam Sarner
 
Case Study: Measuring Value for Sales Force Automation
Speakers: Matt Davidson, Robert P. Desisto
 
Business Intelligence on the Move: Delivering Insight to Mobile Devices
Speakers: Kurt Schlegel
 
Gartner Keynote: What to do Monday
Speakers: Gene Alvarez, Kimberly Collins, Robert P. Desisto, Gareth Herschel, Michael Maoz