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Monday
09:00 – 09:10 | Welcome Address | |
Speaker: Mike Lafford
Session Type: Keynote - EMEA | ID: P1
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Monday
09:10 – 09:40 | Gartner Keynote: The European Outsourcing and IT Services Scenario: Insight for a Turbulent Market | |
Speakers: Claudio Da Rold, Ian Marriott
Session Type: Keynote - EMEA | ID: P2
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Monday
09:40 – 10:30 | Gartner Keynote: Multisourcing Today: Techniques for Optimizing Cost Containment and Performance Management | |
Speakers: Christopher Ambrose, Linda R. Cohen
Session Type: Keynote - EMEA | ID: P3
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Monday
11:00 – 11:45 | Panel Discussion: Service Industrialization, Partnerships and Other Market Trends | |
Speakers: Claudio Da Rold, Sam Kingston, Paul Klaver, Stefan Kuiper, Ian Marriott, Jos Schoemaker
Session Type: Keynote - EMEA | ID: P4
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Monday
11:45 – 12:30 | Guest Keynote: Does the IT Department Have a Future? | |
Speaker: Ade McCormack
Session Type: Keynote - EMEA | ID: P5
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Monday
13:45 – 14:35 | Don’t Just Cut Sourcing Costs — Manage Them
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Speaker: Cassio Dreyfuss
Session Type: Track Session - EMEA Summit | ID: G1
Track: T1 |
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Monday
13:45 – 14:35 | Data Center Outsourcing and Infrastructure Utility in Europe: The Market, Players and Best Practices | |
Speaker: Claudio Da Rold
Session Type: Track Session - EMEA Summit | ID: G2
Track: T2 |
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Monday
13:45 – 14:35 | Outsourcing Contracting: Balance Risk and Speed Using the Right Approach | |
Speaker: Frank Ridder
Session Type: Track Session - EMEA Summit | ID: G3
Track: T3 |
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Monday
13:45 – 14:35 | Chaos to Control: The Emergence of IT Vendor Management | |
Speaker: Christopher Ambrose
Session Type: Track Session - EMEA Summit | ID: G4
Track: T4 |
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Monday
15:45 – 16:30 | Solvay: True Utility Pricing in a Multi Provider Environment | |
Speaker: Philippe Panis
Session Type: End-User Case Study | ID: U1
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Monday
15:45 – 16:30 | Swiss Railways: Adapting Vendor Management to Embrace a Multi Provider Environment | |
Speakers: Jochen Decker, Burkhard Schulz
Session Type: End-User Case Study | ID: U2
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Monday
15:45 – 16:30 | Telecom Italia Software Factory: Reducing Transaction Costs with Effective Sourcing Strategy and Contracting | |
Speaker: Angelo Solari
Session Type: End-User Case Study | ID: U3
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Monday
15:45 – 16:30 | Best Practices Panel: Renegotiating Contracts in Tough Economic Times | |
Speakers: Ian Mason, Jim Reed, Frank Ridder, Lothar Schäfer
Session Type: End-User Case Study | ID: U7
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Monday
16:40 – 17:30 | Picking the Right Country Destination for Offshore Services | |
Speaker: Ian Marriott
Session Type: Track Session - EMEA Summit | ID: G5
Track: G |
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Monday
16:40 – 17:30 | A Cost Effective Guide to Building and Sourcing Your Global Network | |
Speaker: Neil Rickard
Session Type: Track Session - EMEA Summit | ID: G6
Track: T2 |
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Monday
16:40 – 17:30 | Renegotiation Strategies for Success | |
Speaker: Helen Huntley
Session Type: Track Session - EMEA Summit | ID: G7
Track: T3 |
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Monday
16:40 – 17:30 | Developing a Vendor Management Program | |
Speaker: Alexa Bona
Session Type: Track Session - EMEA Summit | ID: G8
Track: T4 |
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Tuesday
08:00 – 08:50 | European Consulting and Integration Scenario: Trends, Decision Making and Best Practices | |
Speakers: Susanne Matson, Michael von Uechtritz
Session Type: Track Session - EMEA Summit | ID: G10
Track: T2 |
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Tuesday
08:00 – 08:50 | Contracting in a Globally Sourced World — Understand the Pitfalls and How to Avoid Them! | |
Speaker: Helen Huntley
Session Type: Track Session - EMEA Summit | ID: G11
Tracks: G, T3 |
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Tuesday
08:00 – 08:50 | Fostering Better Outsourcing Relationships Through Balanced Trust and Control | |
Speaker: Linda R. Cohen
Session Type: Track Session - EMEA Summit | ID: G12
Track: T4 |
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Tuesday
08:00 – 08:50 | BPO Strategy: What Does Good Look Like? | |
Speaker: Cathy Tornbohm
Session Type: Track Session - EMEA Summit | ID: G9
Tracks: B, T1 |
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Tuesday
09:50 – 10:40 | Practical Realities for 2009 — Adjusting Your Sourcing Strategy for Tough Times | |
Speaker: Cassio Dreyfuss
Session Type: Track Session - EMEA Summit | ID: G13
Track: T1 |
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Tuesday
09:50 – 10:40 | Global Sourcing: State of the Market and Future Trends | |
Speakers: Ian Marriott, Gianluca Tramacere
Session Type: Track Session - EMEA Summit | ID: G14
Tracks: G, T2 |
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Tuesday
09:50 – 10:40 | The Top Ten Ways to Slash Your Hardware and Software Support Costs | |
Speaker: Rob Addy
Session Type: Track Session - EMEA Summit | ID: G15
Track: T3 |
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Tuesday
09:50 – 10:40 | The Practical Approach to Lean, Effective Multisourcing | |
Speaker: Frank Ridder
Session Type: Track Session - EMEA Summit | ID: G16
Track: T4 |
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Tuesday
10:50 – 11:40 | Global Delivery Models in BPO: What is or Should be Offshore, Onshore, or Nearshore in BPO? | |
Speaker: Cathy Tornbohm
Session Type: Track Session - EMEA Summit | ID: G17
Tracks: B, T1 |
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Tuesday
10:50 – 11:40 | European Application Services Scenario: Trends, Decision Making and Best Practices | |
Speakers: Gilbert van der Heiden, Michael von Uechtritz
Session Type: Track Session - EMEA Summit | ID: G18
Track: T2 |
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Tuesday
10:50 – 11:40 | Contracting for Utility Services: Flexible, Measurable and Now
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Speakers: Claudio Da Rold, Neil Rickard
Session Type: Track Session - EMEA Summit | ID: G19
Track: T3 |
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Tuesday
10:50 – 11:40 | Governance, Due Diligence and Risk in Global Sourcing | |
Speaker: Jim Longwood
Session Type: Track Session - EMEA Summit | ID: G20
Tracks: G, T4 |
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Tuesday
13:20 – 14:10 | A Hands-On Approach to the Strategy and Management of ADAM Services | |
Speaker: Ben Pring
Session Type: Track Session - EMEA Summit | ID: G21
Track: T1 |
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Tuesday
13:20 – 14:10 | Help Desk and Desk Top Outsourcing Services in Europe | |
Speaker: Gianluca Tramacere
Session Type: Track Session - EMEA Summit | ID: G22
Track: T2 |
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Tuesday
13:20 – 14:10 | Negotiation Techniques for SaaS: Lower TCO, Better Protection, Higher Predictability | |
Speaker: Alexa Bona
Session Type: Track Session - EMEA Summit | ID: G23
Track: T3 |
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Tuesday
13:20 – 14:10 | Critical Success Factors in Managing BPO: Lessons Learned from the Front Line | |
Speaker: Jim Longwood
Session Type: Track Session - EMEA Summit | ID: G24
Tracks: B, T4 |
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Tuesday
14:20 – 15:00 | NCC Roads: Developing a Sourcing Strategy to Achieve Benefits in Scale, Cost and Delivery | |
Speaker: Anders Torell
Session Type: End-User Case Study | ID: U4
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Tuesday
14:20 – 15:00 | Aviva: How and why Aviva Contracted for a Transformational Data Center Outsource | |
Speaker: Alistair Mathie
Session Type: End-User Case Study | ID: U5
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Tuesday
14:20 – 15:00 | Legal Panel: Developing Flexible Deals To Positively Manage Change – a Legal Perspective | |
Speakers: Kit Burden, Ian Ferguson, Laurence Jacobs, Gianluca Tramacere
Session Type: End-User Case Study | ID: U8
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Tuesday
15:30 – 16:15 | Guest Keynote: Creating a Self-Funded Project to Transform IT | |
Speaker: Phil Pavitt
Session Type: Keynote - EMEA | ID: P6
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Tuesday
16:15 – 17:00 | Gartner Keynote: Outsourcing Initiatives: Balancing Excellence, Innovation and Cost | |
Speakers: Alexa Bona, Helen Huntley, Neil Rickard, Frank Ridder, Gianluca Tramacere
Session Type: Keynote - EMEA | ID: P7
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