Speaker: Jim Longwood
Location: Westbourne 2, Level -1
Session Type: Track Session - EMEA Summit

Here we review the lessons learned and critical success factors for management of BPO deals. We examine what has worked well for other BPO practitioners and what they would do differently in managing their BPO vendors, such as BPO sourcing management funding and engineering contract upgrades to drive continuous process improvement. Learn from the experience of some of the world’s leading BPO buyers.