Speaker: Philippe Panis
Location: Beech Suite 3, Level 1
Session Type: End-User Case Study

Solvay, a chemical and pharmaceutical group, has progressively outsourced its infrastructure services since 1997. Since then, Solvay has gradually opened up from single out-tasking to full outsourcing. Through successive generations of service contracts, the organization has demonstrated some innovative achievements in charging mechanisms and service design. This case study will: