Speakers: Kit Burden, Ian Ferguson, Laurence Jacobs, Gianluca Tramacere
Location: Westbourne 3, Level -1
Session Type: End-User Case Study

The economic downturn is forcing organizations to consider outsourcing initiatives as a key vehicle to aggressively cut cost. While this could potentially deliver short term benefits, there is a risk that 2009 will become a "great year" for bad outsourcing deals. To avoid constant deal renegotiation, providers and clients must focus on drafting contracts that will provide for change and flexibility, particularly when the recovery turns their focus to business growth.