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Customer Relationship Management Summit
14-16 September 2009  |  Scottsdale, AZ
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Optimizing the Web Site User Experience
Monday, 14 September 2009
09:30 AM – 10:30 AM

Speaker: Gene Phifer
Location: Westin Kierland - Kierland Ballroom 4
Session Type: Track Session

IT's focus has historically been on traditional user interfaces like mainframe screens, PCs and the Web. This has expanded recently to user interaction patterns and models, but a further expansion is right around the corner — to the management of the full user experience (UX), where mobile devices and even consumer electronics have a role.