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Customer Relationship Management Summit
14-16 September 2009  |  Scottsdale, AZ
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"Getting" Gartner: How to Understand What We Are Talking About
Monday, 14 September 2009
07:15 AM – 07:45 AM

Speaker: Sharon A. Mertz
Location: Westin Kierland - Kierland Ballroom 1
Session Type: Pre-Conference Tutorial

Aimed at both business and IT users, this tutorial explains the most commonly used Gartner frameworks such as Magic Quadrants and Hype Cycles that the analysts will present throughout the conference.