Gartner Events On Demand

Sessions - Theme 1: Urgency of Now

14 Sessions

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Monday 09:30 AM – 10:30 AM	The Importance of the Customer Experience in a Recession
	Speaker: Ed Thompson Session Type: Track Session	ID: G1 Track: 1

Monday 10:45 AM – 11:45 AM	Organizational Change Management Techniques for CRM Success
	Speaker: Matthew Goldman Session Type: Track Session	ID: G6 Tracks: 1, 7

Monday 01:45 PM – 02:45 PM	How Generation Virtual Will Change CRM
	Speaker: Adam Sarner Session Type: Track Session	ID: G9 Tracks: 1, 3, 4

Monday 01:45 PM – 02:45 PM	Enterprise Feedback Management: The Who, When, Why, Where and What of Surveying
	Speaker: Jim Davies Session Type: Track Session	ID: G10 Tracks: 1, 5, 6

Tuesday 09:15 AM – 10:15 AM	How Twitter and Social Media Will Disrupt Your Customer Service Processes
	Speaker: Michael Maoz Session Type: Track Session	ID: G14 Tracks: 1, 3, 5

Tuesday 04:15 PM – 05:15 PM	Assessing the Value of CRM Analytics
	Speaker: Gareth Herschel Session Type: Track Session	ID: G19 Tracks: 1, 4, 5, 6

Wednesday 09:15 AM – 10:15 AM	Innovation: Your New Core Competency
	Speaker: Kathy Harris Session Type: Track Session	ID: G24 Track: 1

Wednesday 11:15 AM – 12:15 PM	The Impact of Social Trends on the Future of CRM
	Speaker: Scott D. Nelson Session Type: Track Session	ID: G25 Track: 1

Wednesday 11:15 AM – 12:15 PM	At the Radar’s Edge: Emerging Trends and Technologies
	Speaker: Jackie Fenn Session Type: Track Session	ID: G27 Track: 1

Monday 07:15 AM – 07:45 AM	"Getting" Gartner: How to Understand What We Are Talking About
	Speaker: Sharon A. Mertz Session Type: Pre-Conference Tutorial	ID: T1 Tracks: 1, 2

Monday 01:45 PM – 03:00 PM	Workshop: Getting the Most out of Your Marketing Dollars
	Speaker: Kimberly Collins Session Type: Workshop	ID: W1 Tracks: 1, 4, 7

Monday 01:45 PM – 03:00 PM	Workshop: How to Leverage Social Media Within Your CRM Strategy
	Speaker: Scott D. Nelson Session Type: Workshop	ID: W2 Tracks: 1, 3

Tuesday 09:15 AM – 10:30 AM	Workshop: Customer Experience
	Speaker: Ed Thompson Session Type: Workshop	ID: W3 Track: 1

Wednesday 09:00 AM – 11:00 AM	Workshop: How to Use Key Performance Indicators to Manage CRM Initiatives
	Speaker: Michael Smith Session Type: Workshop	ID: W7 Tracks: 1, 6