Gartner Events On Demand

Sessions - Theme 2: The IT Imperative: Planning for Flexibility

10 Sessions

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Monday 09:30 AM – 10:30 AM	The Role of Technology in Improving the Customer Experience
	Speaker: Jim Davies Session Type: Track Session	ID: G2 Tracks: 2, 3, 5

Monday 10:45 AM – 11:15 AM	Web 2.0 + mobile + e-commerce = eCRM2
	Speaker: Gene Alvarez Session Type: Track Session	ID: G8 Tracks: 2, 3

Monday 01:45 PM – 02:45 PM	The Top 10 Technology Trends to Disrupt CRM Architectures and Technology
	Speaker: Ed Thompson Session Type: Track Session	ID: G11 Track: 2

Tuesday 09:15 AM – 10:15 AM	Best Practices for Customer Data Quality Improvement: Delivering Data You Can Trust
	Speaker: John Radcliffe Session Type: Track Session	ID: G15 Tracks: 2, 6

Tuesday 04:15 PM – 05:15 PM	The Market for CRM: Economic Volatility Shifts Market Dynamics
	Speaker: Sharon A. Mertz Session Type: Track Session	ID: G18 Track: 2

Wednesday 09:15 AM – 10:15 AM	Building a Cost-Effective Contact Center Infrastructure
	Speaker: Drew Kraus Session Type: Track Session	ID: G21 Tracks: 2, 5, 7

Wednesday 11:15 AM – 12:15 PM	Improvising CRM: Cost-Conscious Alternatives for Enabling CRM Strategies
	Speaker: Matthew Goldman Session Type: Track Session	ID: G28 Tracks: 2, 7

Monday 07:15 AM – 07:45 AM	"Getting" Gartner: How to Understand What We Are Talking About
	Speaker: Sharon A. Mertz Session Type: Pre-Conference Tutorial	ID: T1 Tracks: 1, 2

Tuesday 03:00 PM – 04:15 PM	Workshop: Mastering Customer Data Quality
	Speaker: John Radcliffe Session Type: Workshop	ID: W6 Tracks: 2, 6

Wednesday 09:00 AM – 11:00 AM	Workshop: Implementing a CRM Solution Using an External Service Provider (ESP)
	Speaker: Matthew Goldman Session Type: Workshop	ID: W8 Tracks: 2, 7