Gartner Events On Demand

Sessions - Theme 3: Creating Destinations for Generation Virtual

10 Sessions

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Monday 09:30 AM – 10:30 AM	The Role of Technology in Improving the Customer Experience
	Speaker: Jim Davies Session Type: Track Session	ID: G2 Tracks: 2, 3, 5

Monday 09:30 AM – 10:30 AM	Optimizing the Web Site User Experience
	Speaker: Gene Phifer Session Type: Track Session	ID: G3 Track: 3

Monday 10:45 AM – 11:15 AM	Web 2.0 + mobile + e-commerce = eCRM2
	Speaker: Gene Alvarez Session Type: Track Session	ID: G8 Tracks: 2, 3

Monday 01:45 PM – 02:45 PM	How Generation Virtual Will Change CRM
	Speaker: Adam Sarner Session Type: Track Session	ID: G9 Tracks: 1, 3, 4

Tuesday 09:15 AM – 10:15 AM	How Twitter and Social Media Will Disrupt Your Customer Service Processes
	Speaker: Michael Maoz Session Type: Track Session	ID: G14 Tracks: 1, 3, 5

Tuesday 04:15 PM – 05:15 PM	Delivering on E-Commerce in a Wireless World
	Speaker: Gene Alvarez Session Type: Track Session	ID: G17 Track: 3

Wednesday 09:15 AM – 10:15 AM	Using Analysis to Improve Online Channel Efficiency
	Speaker: Bill Gassman Session Type: Track Session	ID: G22 Tracks: 3, 6

Wednesday 01:15 PM – 02:15 PM	Creating a Customer-Centric Web Architecture
	Speaker: David Mitchell Smith Session Type: Track Session	ID: G31 Track: 3

Monday 01:45 PM – 03:00 PM	Workshop: How to Leverage Social Media Within Your CRM Strategy
	Speaker: Scott D. Nelson Session Type: Workshop	ID: W2 Tracks: 1, 3

Tuesday 09:15 AM – 10:30 AM	Workshop: Web Analytics Best Practices
	Speaker: Bill Gassman Session Type: Workshop	ID: W4 Tracks: 3, 6