Sessions - Theme 5: Delivering Customer Intimacy Through Service Automation
7 Sessions
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Click the options below to see what’s included from the event
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Monday
09:30 AM – 10:30 AM | The Role of Technology in Improving the Customer Experience | |
Speaker: Jim Davies
Session Type: Track Session | ID: G2
Tracks: 2, 3, 5 |
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Monday
10:45 AM – 11:45 AM | Multichannel Mecca: Where Do You Start? | |
Speaker: Johan Jacobs
Session Type: Track Session | ID: G7
Track: 5 |
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Monday
01:45 PM – 02:45 PM | Enterprise Feedback Management: The Who, When, Why, Where and What of Surveying | |
Speaker: Jim Davies
Session Type: Track Session | ID: G10
Tracks: 1, 5, 6 |
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Tuesday
09:15 AM – 10:15 AM | How Twitter and Social Media Will Disrupt Your Customer Service Processes | |
Speaker: Michael Maoz
Session Type: Track Session | ID: G14
Tracks: 1, 3, 5 |
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Tuesday
04:15 PM – 05:15 PM | Assessing the Value of CRM Analytics
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Speaker: Gareth Herschel
Session Type: Track Session | ID: G19
Tracks: 1, 4, 5, 6 |
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Tuesday
04:15 PM – 05:15 PM | Exploiting Knowledge for Web Self-Service | |
Speaker: Johan Jacobs
Session Type: Track Session | ID: G20
Tracks: 5, 7 |
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Wednesday
09:15 AM – 10:15 AM | Building a Cost-Effective Contact Center Infrastructure | |
Speaker: Drew Kraus
Session Type: Track Session | ID: G21
Tracks: 2, 5, 7 |
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