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Monday 09:30 AM – 10:30 AM | Cut Waste, Not Marketing Programs With Marketing Resource Management (MRM) | |
Speaker: Kimberly Collins
Session Type: Track Session | ID: G4 Tracks: 4, 6, 7 |
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Monday 10:45 AM – 11:45 AM | Top Investments in Multichannel Campaign Management | |
Speaker: Adam Sarner
Session Type: Track Session | ID: G5 Tracks: 4, 6 |
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Monday 01:45 PM – 02:45 PM | Enterprise Feedback Management: The Who, When, Why, Where and What of Surveying | |
Speaker: Jim Davies
Session Type: Track Session | ID: G10 Tracks: 1, 5, 6 |
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Tuesday 09:15 AM – 10:15 AM | Best Practices for Customer Data Quality Improvement: Delivering Data You Can Trust | |
Speaker: John Radcliffe
Session Type: Track Session | ID: G15 Tracks: 2, 6 |
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Tuesday 04:15 PM – 05:15 PM | Assessing the Value of CRM Analytics
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Speaker: Gareth Herschel
Session Type: Track Session | ID: G19 Tracks: 1, 4, 5, 6 |
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Wednesday 09:15 AM – 10:15 AM | Using Analysis to Improve Online Channel Efficiency | |
Speaker: Bill Gassman
Session Type: Track Session | ID: G22 Tracks: 3, 6 |
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Wednesday 11:15 AM – 12:15 PM | Avoiding the Five Fatal Flaws of Business Intelligence | |
Speaker: Bill Gassman
Session Type: Track Session | ID: G26 Track: 6 |
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Wednesday 01:15 PM – 02:15 PM | How to Build the Business Case for CRM in a Tough Economy | |
Speaker: Michael Smith
Session Type: Track Session | ID: G29 Track: 6 |
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Tuesday 09:15 AM – 10:30 AM | Workshop: Web Analytics Best Practices | |
Speaker: Bill Gassman
Session Type: Workshop | ID: W4 Tracks: 3, 6 |
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Tuesday 03:00 PM – 04:15 PM | Workshop: Mastering Customer Data Quality | |
Speaker: John Radcliffe
Session Type: Workshop | ID: W6 Tracks: 2, 6 |
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Wednesday 09:00 AM – 11:00 AM | Workshop: How to Use Key Performance Indicators to Manage CRM Initiatives | |
Speaker: Michael Smith
Session Type: Workshop | ID: W7 Tracks: 1, 6 |
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