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Customer Relationship Management Summit
14-16 September 2009  |  Scottsdale, AZ
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Sessions - Theme 6: Enabling Insight-Driven Strategies and Experiences
11 Sessions
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Monday
09:30 AM – 10:30 AM
Cut Waste, Not Marketing Programs With Marketing Resource Management (MRM)
Speaker: Kimberly Collins
Session Type: Track Session
ID: G4
Tracks: 4, 6, 7
Monday
10:45 AM – 11:45 AM
Top Investments in Multichannel Campaign Management
Speaker: Adam Sarner
Session Type: Track Session
ID: G5
Tracks: 4, 6
Monday
01:45 PM – 02:45 PM
Enterprise Feedback Management: The Who, When, Why, Where and What of Surveying
Speaker: Jim Davies
Session Type: Track Session
ID: G10
Tracks: 1, 5, 6
Tuesday
09:15 AM – 10:15 AM
Best Practices for Customer Data Quality Improvement: Delivering Data You Can Trust
Speaker: John Radcliffe
Session Type: Track Session
ID: G15
Tracks: 2, 6
Tuesday
04:15 PM – 05:15 PM
Assessing the Value of CRM Analytics
Speaker: Gareth Herschel
Session Type: Track Session
ID: G19
Tracks: 1, 4, 5, 6
Wednesday
09:15 AM – 10:15 AM
Using Analysis to Improve Online Channel Efficiency
Speaker: Bill Gassman
Session Type: Track Session
ID: G22
Tracks: 3, 6
Wednesday
11:15 AM – 12:15 PM
Avoiding the Five Fatal Flaws of Business Intelligence
Speaker: Bill Gassman
Session Type: Track Session
ID: G26
Track: 6
Wednesday
01:15 PM – 02:15 PM
How to Build the Business Case for CRM in a Tough Economy
Speaker: Michael Smith
Session Type: Track Session
ID: G29
Track: 6
Tuesday
09:15 AM – 10:30 AM
Workshop: Web Analytics Best Practices
Speaker: Bill Gassman
Session Type: Workshop
ID: W4
Tracks: 3, 6
Tuesday
03:00 PM – 04:15 PM
Workshop: Mastering Customer Data Quality
Speaker: John Radcliffe
Session Type: Workshop
ID: W6
Tracks: 2, 6
Wednesday
09:00 AM – 11:00 AM
Workshop: How to Use Key Performance Indicators to Manage CRM Initiatives
Speaker: Michael Smith
Session Type: Workshop
ID: W7
Tracks: 1, 6