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Customer Relationship Management Summit
14-16 September 2009
Scottsdale, AZ
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Sessions - Keynote
5 Sessions
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Monday
08:15 AM – 09:15 AM
The New Deal: The Advent of the Web Centric Customer Relationship
Speaker: Michael Maoz
Session Type: Keynote Session
ID: K1b
Monday
04:15 PM – 05:15 PM
Gartner Keynote: Analytics-to-Action: Key Analyses for Customer Centric Decisions
Speaker: Gareth Herschel
Session Type: Keynote Session
ID: K2
Tuesday
08:00 AM – 09:00 AM
Keynote: Building Trust Through Influence
Speaker: Robert B. Cialdini, Ph.D
Session Type: Keynote Session
ID: K3
Wednesday
08:00 AM – 09:00 AM
The Great Debate: The Future of CRM
Speaker: Ed Thompson
Session Type: Keynote Session
ID: K5
Wednesday
02:30 PM – 03:30 PM
Gartner Closing Keynote
Speakers:
Session Type: Keynote Session
ID: K6