Sessions - Keynote
6 Sessions
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Tuesday
08:45 – 09:00 | Summit Chair Welcome | |
Speakers: Jim Davies, Ed Thompson
Session Type: Keynote - EMEA | ID: P1
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Tuesday
09:00 – 10:00 | Gartner Keynote: Solving Conundrums About Customers, Communities and Collectives – The New Business of CRM | |
Speaker: Stephen Prentice
Session Type: Keynote - EMEA | ID: P2
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Tuesday
10:00 – 10:40 | Panel Discussion: CRM Trends, Best Practices and Future Scenarios | |
Speakers: Jim Davies, Ed Thompson, Jeff Westover, Brad Wilson
Session Type: Keynote - EMEA | ID: P3
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Wednesday
09:00 – 09:45 | Gartner Customer Relationship Management Excellence Awards
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Speakers: Patrick Adamcik, Ginger Conlon, Johan Jacobs, Stuart Lipinski, Robert Vleeschhouwer
Session Type: Keynote - EMEA | ID: P4
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Wednesday
09:45 – 10:30 | How to Maximize Return on Ideas from CRM Investments and Experiments | |
Speakers: Alexander Drobik, Dr. Robert Shaw
Session Type: Keynote - EMEA | ID: P5
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Wednesday
15:40 – 16:30 | Presentation of Gartner CRM Excellence Award and Closing Gartner Keynote | |
Speakers: Jim Davies, Johan Jacobs, Ed Thompson
Session Type: Keynote - EMEA | ID: P6
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