Speakers: Kris Brittain, David M. Coyle
Location: Octavius 12
Session Type: Track Session

Getting IT service and support right continues to be an industrywide challenge from the globally scaled enterprise to the small business. The increasing complexity of the IT environment, the pressure to reduce costs and the drive to align IT resources with business priorities continue, to fuel the IT organization to improve service and support. Without a holistic integration of incident, problem, change and service request management, taking service and support to the next level won’t be possible.