Speaker: Donna Scott
Location: Westbourne 3, Level -1
Session Type: Track Session - EMEA Summit

IT operations management professionals live in a constantly changing world and are challenged to move forward with IT transformation projects towards service and business alignment while dealing with the increasing change and complexity. An important part of moving forward is the process of baselining and measurement which enables objective analysis of progress and also drives increased momentum for transformation (success begets success). This session will focus on key metrics and processes across the IT organization to aid your journey as well as aid you in building an IT operations management improvement roadmap through the use of the Gartner Infrastructure and Operations Maturity Model.