Speaker: Umut Tastan
Location: Westbourne 1, Level -1
Session Type: End-User Case Study

Managers at Turkcell’s call center knew that for high quality customer service, agents in the call center needed to access simple, accurate and up-to-date information in a blink of an eye. Turkcell undertook a significant effort to understand the underlying issues and crafted a technological, organizational and process-based solution with significant outcomes. This presentation describes the Turkcell approach and will examine: Please note that Gartner is neither responsible for, nor endorses the content of guest speaker presentations. Comments or opinions expressed in these presentations are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this presentation.