Speaker: Steve Bittinger
Location: Sydney Convention & Exhibition Centre - Session Room G
Session Type: Gartner Session

IT Service Management has gained mainstream momentum as a critical practice area for internal IT organisations. With that traction comes hype and confusion regarding which execution practices, models, tools and roadmaps actually work and which don't. This session will provide IT leaders with critical insights for recognising and avoiding the most common missteps in pursuing service excellence.