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Sunday
03:00 PM – 04:00 PM | IT Services Market Leaders | |
Speaker: Matthew Goldman
Session Type: Pre-Conference Tutorial | ID: T1
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Sunday
03:00 PM – 04:00 PM | Using Benchmarking as a Cost Optimization Tool | |
Speakers: Kris Doering, Richard T. Matlus
Session Type: Pre-Conference Tutorial | ID: T2
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Sunday
04:15 PM – 05:15 PM | Renegotiation Strategies for Success | |
Speaker: Helen Huntley
Session Type: Pre-Conference Tutorial | ID: T3
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Sunday
04:15 PM – 05:15 PM | Using Standards and Methodologies to Improve Outsourcing Performance | |
Speaker: Richard T. Matlus
Session Type: Pre-Conference Tutorial | ID: T4
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Sunday
05:30 PM – 06:30 PM | Selecting Service Providers in Uncertain Times | |
Speaker: Dane S. Anderson
Session Type: Pre-Conference Tutorial | ID: T5
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Sunday
05:30 PM – 06:30 PM | How To Manage Security And Privacy Challenges When Going Offshore | |
Speaker: Arabella Hallawell
Session Type: Pre-Conference Tutorial | ID: T6
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Monday
08:00 AM – 09:00 AM | Multisourcing Today: Techniques for Optimizing Cost Containment and Performance Management | |
Speakers: Christopher Ambrose, Linda R. Cohen
Session Type: Keynote Session | ID: K1
Track: V1 |
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Monday
09:15 AM – 10:15 AM | End-User Panel: Making Outsourcing Work - Lessons Learned From the Trenches | |
Speakers: Linda R. Cohen, Mike Lafford, Julie McElmurry
Session Type: Keynote Session | ID: K2
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Monday
10:30 AM – 11:00 AM | Brazil IT: Are you pressured to reduce costs to cope with the economic recession? | |
Speakers:
Session Type: Solution Provider Session | ID: SPS1
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Monday
01:30 PM – 02:30 PM | Service Market Insights: Prudent Choices for Prosperous Outcomes | |
Speaker: Allie Young
Session Type: Track Session | ID: A1
Track: A |
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Monday
01:30 PM – 02:30 PM | Don’t Just Cut Sourcing Costs – Strategize and Optimize | |
Speaker: Cassio Dreyfuss
Session Type: Track Session | ID: B1
Tracks: B, V1 |
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Monday
01:30 PM – 02:30 PM | Outsourcing Contracting: Balance Risk and Speed Using the Right Approach | |
Speaker: Frank Ridder
Session Type: Track Session | ID: C1
Track: C |
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Monday
01:30 PM – 02:30 PM | Chaos to Control: The Emergence of IT Vendor Management | |
Speaker: Christopher Ambrose
Session Type: Track Session | ID: D1
Track: D |
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Monday
01:30 PM – 02:30 PM | Global Sourcing: State of the Market and Future Trends | |
Speaker: Frances Karamouzis
Session Type: Track Session | ID: E1
Track: E |
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Monday
04:00 PM – 05:00 PM | Practical Realities – Adjusting Your Sourcing Strategy for Tough Times | |
Speaker: Frances Karamouzis
Session Type: Track Session | ID: B2
Track: B |
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Monday
04:00 PM – 05:00 PM | The Nine Deal Complexity Factors and Pricing Mechanisms That Optimize Outsourcing | |
Speaker: William Maurer
Session Type: Track Session | ID: C2
Track: C |
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Monday
04:00 PM – 05:00 PM | Developing a Vendor Management Program | |
Speaker: William R. Snyder
Session Type: Track Session | ID: D2
Track: D |
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Monday
04:00 PM – 05:00 PM | Contracting in a Globally Sourced World -Understand the Pitfalls and How to Avoid Them! | |
Speaker: Helen Huntley
Session Type: Track Session | ID: E2
Track: E |
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Monday
04:00 PM – 05:00 PM | BPO's Moment of Truth: The Evolution of the Market During Economic Downturn | |
Speaker: Robert H. Brown
Session Type: Track Session | ID: F2
Track: F |
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Tuesday
08:00 AM – 09:00 AM | Keynote: Focus on Skills That Can't Be Outsourced | |
Speaker: Daniel Pink
Session Type: Keynote Session | ID: K3
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Tuesday
09:15 AM – 10:15 AM | A Cost Effective Guide to Building and Sourcing Your Global Network | |
Speaker: Ted Chamberlin
Session Type: Track Session | ID: A3
Tracks: A, V1 |
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Tuesday
09:15 AM – 10:15 AM | Governance, Due Diligence and Risk in Global Sourcing | |
Speaker: Partha Iyengar
Session Type: Track Session | ID: E3
Tracks: E, V2 |
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Tuesday
09:15 AM – 10:15 AM | Streamlining Your BPO Strategy - What Does the Future Look Like? | |
Speaker: Cathy Tornbohm
Session Type: Track Session | ID: F3
Track: F |
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Tuesday
10:30 AM – 11:30 AM | Alternative Delivery and Acquisition Models: Where We Are, Where We Are Going | |
Speaker: Ben Pring
Session Type: Track Session | ID: A4
Tracks: A, V2 |
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Tuesday
10:30 AM – 11:30 AM | The Practical Approach to Lean, Effective Multisourcing | |
Speaker: Frank Ridder
Session Type: Track Session | ID: B4
Track: B |
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Tuesday
10:30 AM – 11:30 AM | Contracting for Utility Services: Flexible, Measurable and Now | |
Speakers: Ted Chamberlin, William Maurer
Session Type: Track Session | ID: C4
Track: B |
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Tuesday
10:30 AM – 11:30 AM | Assessing the Health of Your Outsourcing Deal | |
Speakers: Steven Buckley, William R. Snyder
Session Type: Track Session | ID: D4
Tracks: D, V2 |
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Tuesday
10:30 AM – 11:30 AM | IT Infrastructure Outsourcing in an Offshore Delivery Model | |
Speaker: Richard T. Matlus
Session Type: Track Session | ID: E4
Track: E |
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Tuesday
01:30 PM – 02:15 PM | Case Study: The Rewarding Journey toward Effective Multisourcing Maturity | |
Speaker: Ves Kjenstad
Session Type: End-User Case Study Session | ID: EU2
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Tuesday
01:30 PM – 02:15 PM | Case Study: Effective Due Diligence, Step by Step | |
Speakers: Kris Doering, Frank Ridder
Session Type: End-User Case Study Session | ID: EU3
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Tuesday
01:30 PM – 02:15 PM | CANCELLED: Case Study: Outsourcing - Learnings from a Finance/Technical Cooperative Approach | |
Speakers: Kelly De Freitas, George Semeczko
Session Type: End-User Case Study Session | ID: EU4
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Tuesday
01:30 PM – 02:15 PM | Case Study: Gartner Update on China & Client China Sourcing Experience | |
Speakers: Dan Cass, John Gu, Frances Karamouzis, Fiona Tan
Session Type: End-User Case Study Session | ID: EU5
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Tuesday
03:45 PM – 04:30 PM | Critical Success Factors in Managing BPO: Lessons Learned From the Front Lines | |
Speaker: Robert H. Brown
Session Type: Track Session | ID: F4
Track: F |
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Tuesday
03:45 PM – 04:30 PM | Case Study: The Rewarding Journey toward Effective Multisourcing Maturity | |
Speaker: Ves Kjenstad
Session Type: End-User Case Study Session | ID: EU2r
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Tuesday
03:45 PM – 04:30 PM | CANCELLED: Case Study: Outsourcing - Learnings from a Finance/Technical Cooperative Approach | |
Speakers: Kelly De Freitas, George Semeczko
Session Type: End-User Case Study Session | ID: EU4r
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Tuesday
03:45 PM – 04:30 PM | Case Study: How Many Vendors Is Just Right? | |
Speakers: Matthew Goldman, Brad Mjelde, Kate Schutzler
Session Type: End-User Case Study Session | ID: EU6
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Wednesday
09:00 AM – 10:00 AM | Keynote: Outsourcing Initiatives - Balancing Excellence, Innovation and Cost | |
Speaker: Helen Huntley
Session Type: Keynote Session | ID: K4
Track: V1 |
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Wednesday
10:15 AM – 11:15 AM | The Infrastructure Services Scenario: Trends, Futures, Directions and Decisions | |
Speaker: Dane S. Anderson
Session Type: Track Session | ID: A5
Track: A |
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Wednesday
10:15 AM – 11:15 AM | A Hands-On Approach to the Strategy and Management of ADAM Services | |
Speaker: Ben Pring
Session Type: Track Session | ID: B5
Track: B |
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Wednesday
10:15 AM – 11:15 AM | Evolution of Methodologies in Global Sourcing – Does Agile Work? | |
Speaker: Partha Iyengar
Session Type: Track Session | ID: E5
Tracks: E, V2 |
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Wednesday
10:15 AM – 11:15 AM | Vendor Risk Management | |
Speaker: French Caldwell
Session Type: Track Session | ID: F5
Track: F |
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Wednesday
11:30 AM – 12:30 PM | Application Services Scenario: Trends, Futures, Directions and Decisions | |
Speaker: Allie Young
Session Type: Track Session | ID: A6
Track: A |
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Wednesday
11:30 AM – 12:30 PM | Build a Sourcing Governance Framework to Deliver Business Value | |
Speaker: Cassio Dreyfuss
Session Type: Track Session | ID: B6
Track: B |
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Wednesday
11:30 AM – 12:30 PM | Picking the Right Country Destination for Offshore Services | |
Speaker: Partha Iyengar
Session Type: Track Session | ID: E6
Track: E |
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Wednesday
11:30 AM – 12:30 PM | Global Delivery Models in BPO | |
Speaker: Cathy Tornbohm
Session Type: Track Session | ID: F6
Track: F |
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Wednesday
01:30 PM – 02:30 PM | Outsourcing Security: Challenges and Strategies | |
Speaker: Arabella Hallawell
Session Type: Track Session | ID: B7
Track: B |
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Wednesday
01:30 PM – 02:30 PM | Fostering Better Outsourcing Relationships Through Balanced Trust and Control | |
Speaker: Linda R. Cohen
Session Type: Track Session | ID: D7
Track: D |
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Wednesday
01:30 PM – 02:30 PM | Driving Outsourcing Cost Reductions through a Focus on Productivity and Innovation | |
Speaker: Edward Smythe
Session Type: Track Session | ID: E7
Tracks: C, V1, V2 |
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