Speaker: Ves Kjenstad
Location: Mandalay Bay - South Pacific Ballroom B
Session Type: End-User Case Study Session

There is a meaningful difference in the results achieved from outsourcing engagements when the client organization has developed its multisourcing competencies to high levels of maturity. Nevertheless, this journey is not without its barriers. This case highlights an enterprise that can speak of overcoming the barriers along the way and effectively getting there.