Speakers: Matthew Goldman, Brad Mjelde, Kate Schutzler
Location: Mandalay Bay - South Pacific Ballroom D
Session Type: End-User Case Study Session

Enterprises consistently struggle when determining the right number and mix of external service providers to support both business and IT functions while managing cost and performance. In this presentation we will explore how two organizations addressed these challenges, using decidedly different approaches, and have improved their ability to realize similar benefits.