Claudio Da Rold is a vice president and distinguished analyst in Gartner Research. His coverage includes two related areas: sourcing strategies within client organizations (how to achieve business objectives by leveraging on outsourcing and external services) and outsourcing and services market industrialization (how the service market evolves and how this impacts service providers and their business models). In the first area, Mr. Da Rold is an expert on sourcing models such as joint ventures, consortia and Insourcing; has developed approaches for building a sourcing strategy encompassing IT and business process services; and has supported the decision-making process for sourcing strategies in major organizations across Europe and internationally. In the second area, Mr. Da Rold has co-developed the Gartner vision for the outsourcing and service market transformation in the past decade, anticipating most of the current major trends. In 2007 and 2008, he led the alternative delivery and acquisition model (ADAM) integrative research theme across Gartner worldwide to then lead a research community on infrastructure as a service and infrastructure utility services. Currently, he is leading the research on industrialized low-cost services (ILCS). From a European research perspective, he has a leading role in the European Magic Quadrants for data center outsourcing and infrastructure utility service, help desk outsourcing, and desktop outsourcing.