Gianluca Tramacere is a research director in Gartner Technology & Service Provider Research. His focus is on the IT outsourcing market in Europe, including sourcing strategies and offshore IT services. In these areas, Mr. Tramacere is responsible for analyzing major trends in the market and for managing Gartner's forecasts for IT management services in Europe, the Middle East and Africa. He has considerable experience in providing advice to service providers to assist them in the design of their optimum go-to-market strategy. In addition, he is responsible for advising end-user organizations on sourcing strategy, focusing on the evaluation and selection criteria needed to identify the ideal provider to establish a successful, long-term relationship.