A 20-year publishing industry veteran, Ginger Conlon has covered sales, marketing, and customer service strategies and technologies since starting her journalism career. She previously served as the Editor-in-Chief of CRM magazine. Prior to that appointment, she was the Managing Editor, Technology Editor, and Web Supervisor for the award-winning business publication Sales & Marketing Management. Ginger has also worked as a business book editor for such authors as Jay Conrad Levinson and George Colombo. She began her editorial career covering the business side of the photography industry for such market-leading publications as Photo District News and Photo/Design. Ginger is a graduate of Pennsylvania State University, the Stanford Professional Publishing Course, and the American Business Press / Northwestern University Publishing Management Institute.