Ed Thompson
VP Distinguished Analyst, Gartner
Edmund (Ed) Thompson is a vice president and distinguished analyst in Gartner Research. His research focuses on CRM, and he is the research leader for the CRM Strategy and Implementation and Customer Experience Management topics. He researches CRM strategy, implementation, CRM service providers, customer experience and SAP CRM, and more generally covers CRM in Europe.
3 Sessions by Ed Thompson
| Monday 09:30 AM – 10:30 AM | The Importance of the Customer Experience in a Recession | ||
| Speaker: Ed Thompson Session Type: Track Session | ID: G1 Track: 1 | ||
| Monday 01:45 PM – 02:45 PM | The Top 10 Technology Trends to Disrupt CRM Architectures and Technology | ||
| Speaker: Ed Thompson Session Type: Track Session | ID: G11 Track: 2 | ||
| Wednesday 08:00 AM – 09:00 AM | The Great Debate: The Future of CRM | ||
| Speaker: Ed Thompson Session Type: Keynote Session | ID: K5 | ||
