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Events On Demand
Customer Relationship Management Summit
14-16 September 2009  |  Scottsdale, AZ
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David Mitchell Smith
VP & Gartner Fellow, Gartner

David Mitchell Smith is a vice president and Gartner Fellow in Gartner Research, where he specializes in the impact of catalytic technologies such as the Internet, Web technologies (such as the mobile Web and HTML5), cloud computing and consumer technologies. During his 16-plus years at Gartner, he has played a leadership role in several of the company's efforts in these areas, including the emergence of cloud computing and consumerization of IT. He has served as the lead Gartner analyst covering major vendors such as Microsoft, IBM, Sun and AOL. Mr. Smith is often quoted in publications such as the Wall Street Journal and the New York Times, and has frequently been a guest on CNBC. In 2002, Adweek's Technology Marketing magazine named him the most influential industry analyst.


1 Session by David Mitchell Smith
Wednesday
01:15 PM – 02:15 PM
Creating a Customer-Centric Web Architecture
Speaker: David Mitchell Smith
Session Type: Track Session
ID: G31
Track: 3