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Customer Relationship Management Summit
14-16 September 2009  |  Scottsdale, AZ
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Jane B. Disbrow
Research VP, Gartner

Jane Disbrow is a research vice president in Gartner Research, where she is part of the IT Asset Management and Procurement Research group. Ms. Disbrow covers software license agreements, best practices for contract terms and conditions, negotiation strategy, license metrics, and software audits. She is a primary analyst for negotiation with Oracle and SAP, and she reviews other software vendor proposals and contracts for best practices and reducing risks in software negotiations.


1 Session by Jane B. Disbrow
Tuesday
09:15 AM – 10:15 AM
CRM Contracts and Negotiation: Capture More Value From Products and Services
Speaker: Jane B. Disbrow
Session Type: Track Session
ID: G16
Track: 7