Jo Ann Parris is a vice president in the Relationship Technology Management (RTM) line of business for Convergys Corporation, a global leader in relationship management where she is responsible for solution and product marketing, for the Company’s Multichannel Automation Solutions, a portfolio of self-service and advanced automation solutions. Jo Ann holds a bachelor’s degree in business administration from Stetson University in DeLand, Florida, and a master’s degree with honors (Magna cum laude) in business administration from the University of South Florida, located in Tampa, Florida.