John Kost is a group vice president in Gartner Research, where he leads the group of analysts providing research specific to the role of CIO, including Gartner's Executive Programs members, and the IT aspects of the roles of CFO and CEO. With his experience as a government CIO, he also writes research for government CIOs and continues to provide a worldwide leadership role in helping governments create, or re-create, the role of CIO and improve the effectiveness of the role. Mr. Kost is internationally renowned for his work in government information technology management and procurement reform. He also provides analysis about government customer service and case management.