Tom Austin, vice president, has been a Gartner fellow since 1997. He drives Gartner's research content incubator (the Maverick Program). Mr. Austin has been chief of research for social software, collaboration, communications, information management, business intelligence and high-performance workplace (HPW) research. Today, collaboration, social process support, cloud-based application services (such as Google vs. Microsoft) and Enterprise 2.0 are some of his specialties. His scope is broad - i.e., he is leading the new People-Centered Computing Research Community, working to carve out a new, integrative Key Initiative around business strategies and technologies that enable or enhance the contribution of high-impact individuals and teams, particularly as they perform key, business-critical behaviors, such as discovery, innovation, teaming, leading, learning and relating to one another.