As Head of Outlet Systems for Whitbread UK, Doug is responsibile for the delivery of all support and data services to Whitbread's 1500 outlets with a combination of internal teams and 3rd party partners. Doug knows 1st hand the impact that support and process in any business can have on the customer and this has allowed him to bring a balanced and customer focused approach to the delivery of IS Services . At Whitbread Doug has transformed the IS Support Services to the customer facing business, enabling the transition of the services to an outsourced partner.