Massimiliano Claps is a research director with Gartner, where he is responsible for government end-user research. Mr. Claps covers domain-specific application areas, such as tax and revenue and grants management, as well as application software, such as ERP, CRM, permitting and public works for local governments. He has a strong focus on IT governance and sourcing topics, such as shared services and cloud computing. His research also investigates IT cost cutting and funding issues across levels of government.