Cassio Dreyfuss is a vice president in Gartner Research, in the Office of the CIO research team. He focuses his research in the areas of business-IT interface. On the business side, he addresses the business value of IT, the business role of the IT organization, demand management and service outcomes; on the IT side, he addresses IT strategy, planning, governance, management and organization issues. His leading research interests are in the area of IT services management under the perspective of collaborative groups and their strategy, synergy and governance. Mr. Dreyfuss also focuses on organizational collaboration, development and change management issues. In addition, he follows IT trends and directions in Latin America.