Vi Shaffer is research vice president and global industry services director for healthcare providers at Gartner. As an analyst, she covers the office of the CIO and CMIO, including IT governance, strategic planning, and changing strategies and structures, and the key initiative of electronic health records. She also evaluates healthcare megasuite vendors and covers major innovations and changes in healthcare business/clinical applications and business/clinical analytics, including corporate performance management/cost accounting, revenue management, ERP, and awareness platforms.