Tracks
12 Tracks
| Track A: IT Services and Providers - Optimizing your Options, Minimizing Your Risks | This track presents an overview of the IT Servcies marketplace, exploring the trends in emerging and core services that will help improve performance and reduce your costs. From traditional service lines to new models, we present an in depth view of the vendors, their delivery capabilities and their challenges. | A |
| Track B: Sourcing Strategies for Challenging Times: Taking Outsourcing to the Next Level | In challenging times, organizations naturally retrench back into their own organizations to focus on cost containment. But outsourced operations depend on collaboration among the enterprise’s internal and external suppliers for survival and progress. The presentations in this track will demonstrate how collaboration in sourcing strategy, management and governance is critical to to the success of outsourcing relationships. | B |
| Track C: Contracting for Flexibility – Can Utility and Traditional Sourcing Options Coexist? | The current economy puts contracts under pressure for more flexibility in taking advantage of both industrialized, utility IT services along with more traditional models as needed. Effectively structuring contracts for the integration and co-existence of standardization and customization is a challenge that must be met. In this track we clarify terms and conditions, SLAs and performance metrics that will allow organizations to take advantage of both delivery models. | C |
| Case Study | CS | |
| Track D: Maturing Vendor Management: Designing and Mastering the New Business Discipline | Vendor management requires a set of interdependent decisions and processes. Best in class organizations are moving vendor management from a set of procurement tasks to a mature discipline. This track will provide the building blocks and mature best practices for evolving vendor management as a mature discipline. | D |
| Track E: Global Sourcing: Evolving the Value Proposition Beyond Labor Arbitrage | Global sourcing is mainstream for applications services, but he new frontier is BPO and Infrastructure. Country options extend far beyond India, with Gartner tracking over 30 countries as viable offshore destinations. Here we present Gartner’s latest research in country analysis, service categories and best practices to effectively execute and delivering long term value beyond cost reduction. | E |
| Track F: BPO: Developing Your Strategy and Managing Your Risk | New business process service models offer both cost optimization and business improvement. But the outcomes depend on selecting the right model. This track will provide insight and guidance into creating and sustaining the optimal BPO strategy for your organization. | F |
| Keynotes | K | |
| Solution Provider Sessions | SPS | |
| Tutorials | T | |
| Virtual Track 1: Cost Optimization Sessions | In today’s uncertain economy, organizations are expected to reduce costs, scrutinize new investments and become hyper-efficient in everything they do. And your outsourcing initiatives are no exception. That’s why we’ve developed a variety of sessions that show how to best optimize your outsourcing investments. See how to balance the imperatives of cost with those of performance. | V1 |
| Virtual Track 2: Advanced Sessions | If you’re a seasoned executive or manager deeply committed to a variety of outsourcing initiatives and looking to take them to the next level of performance, we’ve developed a variety of sessions and tools to create your own customized map to sourcing. | V2 |
