Speaker: Donna Scott
Location: Gaylord Palms Resort & Convention Center - Osceola Ballroom A
Session Type: Track Session

IT operations management professionals live in a constantly changing world and are challenged to move forward with IT transformation projects toward service and business alignment while dealing with the increasing change and complexity. An important part of moving forward is the process of baselining and measurement, which enables objective analysis of progress and also drives increased momentum for transformation (success begets success). This session focuses on key metrics and processes across the IT organization to aid your journey as well as assist you in building an IT operations management improvement road map through the use of the Gartner Infrastructure & Operations (I&O) Maturity Model.