Speakers:
Location: Gaylord Palms Resort & Convention Center - Osceola Ballroom A
Session Type: Track Session

Two years after it was published, ITIL version 3 has finally achieved more focus than its predecessor as an IT Service Management best practices framework. This presentation focuses on understanding how ITIL version 3 can help your organization improve the quality and speed of service delivery while simultaneously driving down costs and addressing compliance requirements.