Speaker: David M. Coyle
Location: Gaylord Palms Resort & Convention Center - Osceola Ballroom 4-6
Session Type: Track Session

IT operations has always had the pressure to “do more with less.” With increased focus on cost containment, IT needs to determine what the immediate opportunities are to optimize cost while, at the same time, ensuring that the maturity improvements in people, process and technology continue and that service levels meet business requirements. This presentation provides tactical guidance on how IT operations can optimize costs in all areas of IT operations management, including incident and problem management, change management, asset and financial management, chargebacks, capacity planning, and configuration management.